Automation Playbook

The "Speed to Lead"
Email Engine

Why calling leads 24 hours later is killing your conversion rate, and how to build a 24/7 automated sales assistant that never sleeps.

By Matt Dean 8 Min Read

A lead fills out your form at 8:00 PM on a Tuesday. If you call them at 9:00 AM on Wednesday, you have likely already lost the job. The speed at which you respond is the single biggest predictor of closing a sale.

1. The 5-Minute Rule

Data from millions of leads shows that a response within 5 minutes increases conversion rates by up to 900%. But you can't be by the phone 24/7. This is where automation steps in.

We're not talking about a generic "Thanks, we got your message." We mean a personalized, conversational SMS and Email that asks a question and keeps the conversation alive while you sleep.

2. Automation vs. Newsletters

Most businesses think "Email Marketing" means a monthly newsletter. That's fine for branding, but it doesn't sell.

Nurture Automation is different. It's behavior-based. It triggers the moment someone takes an action (downloads a guide, requests a quote). It guides them down a specific path to purchase, answering objections before you even speak to them.

3. The Perfect 7-Day Nurture Sequence

For service businesses (plumbers, roofers, chiropractors), this simple 3-part sequence works wonders:

  • Day 0 (Immediate): "The Value Drop." Deliver what they asked for immediately. Add a P.S. that overcomes a major objection (e.g., "P.S. We offer 0% financing").
  • Day 2 (Soft Sell): "The Case Study." Share a story of a customer just like them. Show the before/after photos. Prove you are the expert.
  • Day 7 (The Break-up): "Are you still looking?" A short, text-only email asking if they still need help. This email often gets the highest response rate because it feels personal.

4. Database Reactivation

You have a list of past customers or leads who went cold. That list is a gold mine. A "Database Reactivation" campaign is a simple offer sent to old leads.

"Hey [Name], we have 3 spots left for our Spring Tune-Up special this week. Want one?"

It's simple, direct, and generates revenue on demand without spending a dime on ads.

5. The Tech Stack

You don't need expensive enterprise software. Tools like MailerLite (for email) or GoHighLevel (for SMS + Email) are affordable and powerful. The key isn't the tool; it's the strategy behind the sequence.

Is Your Follow-Up Broken?

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